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Similarly, if you’re using the Gmail app on your phone, then try opening Gmail in your phone’s browser. These browsers should have cookies and JavaScript turned on. Gmail only officially supports four browsers, so opening it on any of those should yield the best results. If you still haven’t found your email by now, then try using a different browser. An outdated Gmail app can result in syncing errors and other problems that result in losing some of your emails. Update your Gmail app through the App Store or Google’s Play Store. You should always make sure your apps are up to date. Since all it takes is a simple swipe left or right to archive your email, you may have accidentally sent it there. This is also where archived emails are stored. If you can’t find the email you’re expecting in the Trash or Spam, then perhaps the All Mail tab will have it. Again, this is especially common for antivirus software to delete emails that it thinks are viruses.įinally, there’s an All Mail option at the left side of your screen that shows all the emails related to your account. Perhaps you misclicked or accidentally deleted an email you were expecting. Similarly, you’ll want to check your Trash. If your antivirus has an email filtering feature, then chances are the email you’re expecting is either here or in the trash. It’s on the left-side corner of your screen when you open the Gmail website or application. Check Your Spam Folderĭon’t forget to check your spam folder! Google automatically filters some emails to spam, so the email you’re expecting may be over there. If you can receive emails from yourself, then chances are the emails you aren’t receiving are an isolated case. Try sending yourself two emails, one with a Gmail account and another one from another email service like Yahoo or Outlook. Send Yourself a Test EmailĪnother simple troubleshooting test you can do is by sending yourself an email. In that case, we recommend asking your sender to resend the email back to you.

If Google’s servers were temporarily down, then perhaps your email wasn’t handled properly. You can check Google’s workspace status and see if Gmail is currently down or was down recently. Although it’s rare, Google servers do go down for maintenance or unplanned difficulties.